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Socketic

Terms of Service

Last updated: October 25, 2026

These Terms of Service (“Terms”) govern your use of the Socketic WhatsApp Chat Widget (the “Service”), including this website, the dashboard and the widget script, provided by Socketic (“Socketic”, “we”, “our” or “us”), based in Lahore, Pakistan. By creating an account, installing the widget or buying a subscription, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

The Service lets you add a WhatsApp chat button and chat popup to your website. When a visitor clicks it, they are sent to WhatsApp to start a conversation with the phone numbers you configure. You can manage agents, working hours, display rules and triggers, and view analytics about how the widget is used. The Service can be installed with a script on any website, or through our app on the Wix App Market.

Socketic is not affiliated with, endorsed by or sponsored by WhatsApp LLC or Meta Platforms, Inc. Conversations take place inside WhatsApp and are subject to WhatsApp’s own terms.

2. Your account

  • You must be at least 18 years old and able to enter into a binding contract to use the Service.
  • Give accurate information when you sign up, and keep it up to date.
  • Keep your login details secure. You are responsible for all activity under your account.
  • If you use the Service on behalf of a business, you confirm you are authorised to accept these Terms for it.

3. Acceptable use

You agree not to use the Service to:

  • break any law, or WhatsApp’s terms of service and business policies;
  • send spam, run scams or phishing, or promote illegal or harmful products or services;
  • add WhatsApp numbers you do not own or are not authorised to use;
  • infringe anyone’s intellectual property or privacy rights;
  • distribute malware, or try to access, probe or disrupt our systems or other customers’ data;
  • resell, sublicense or copy the Service without our written permission.

We may suspend or close accounts that break these rules, with notice where reasonably possible.

4. Your content and responsibilities

You keep ownership of everything you add to the Service, such as agent names, photos, phone numbers and messages. You give us permission to store and display it only as needed to run the Service for you. You are responsible for your website, for your conversations with your visitors, and for telling your visitors how you handle their data where the law requires it.

5. Plans, payment and billing

Paid plans are subscriptions billed in advance on a monthly or yearly basis, at the prices shown on our pricing page at the time you buy. Subscriptions renew automatically at the end of each billing period until you cancel. Prices are in US dollars and exclude taxes unless stated otherwise.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. When you buy from us, you also agree to Paddle’s Buyer Terms. Paddle collects payment, issues your invoice and charges any applicable sales tax or VAT.

If you install the Service from the Wix App Market, Wix bills you for that purchase under its own terms, and Wix’s billing and refund rules apply to it instead of this section.

We may change our prices. Changes apply from your next billing period, and we will tell you by email at least 14 days before a price increase takes effect, so you can cancel first if you wish.

6. Cancellation and refunds

You can cancel your subscription at any time from your account or by emailing support@socketic.com. Cancelling stops future renewals; you keep access to paid features until the end of the period you have already paid for. Refunds are covered by our Refund Policy, which forms part of these Terms.

7. Availability and changes to the Service

We work to keep the Service available and reliable, but we do not guarantee it will be uninterrupted or error-free. We may improve, change or remove features over time. If we remove a core feature of a paid plan, we will tell you in advance and you may cancel and request a pro-rata refund for the unused period.

8. Intellectual property

The Service, including its software, design, logos and documentation, belongs to Socketic and its licensors. While your account is in good standing, we grant you a limited, non-exclusive, non-transferable right to use the Service for your own websites. All other rights are reserved.

9. Privacy

Our Privacy Policy explains what data we collect and how we use it.

10. Disclaimer

Except as expressly stated in these Terms, the Service is provided “as is” and “as available”. To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. Nothing in these Terms limits any rights you have as a consumer that cannot be limited by law.

11. Limitation of liability

To the extent the law allows, Socketic is not liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue, data or business opportunities. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim. These limits do not apply to liability that cannot be limited by law.

12. Termination

You may stop using the Service and close your account at any time. We may suspend or end your access if you seriously or repeatedly break these Terms, or if required by law. When your account is closed, the widget stops showing on your website and we delete your data as described in our Privacy Policy.

13. Changes to these Terms

We may update these Terms from time to time. We will post the new version on this page with a new “last updated” date, and email you about material changes before they take effect. Continuing to use the Service after that date means you accept the updated Terms.

14. Governing law

These Terms are governed by the laws of Pakistan, and the courts of Lahore have jurisdiction, without affecting any mandatory consumer protection rights you have where you live.

15. Contact

Questions about these Terms? Email support@socketic.com or visit our contact page. Socketic, Lahore, Pakistan.